Hear it work
Dana books a brake job in under two minutes.
A real call at 9:32 at night, when nobody's at the counter. The customer is Carter playing a driver with grinding brakes. Listen, then see what the shop got a minute later.
Recorded on a sample shop line. Not edited.
- Hears "grinding brakes," tells him not to drive it, and sets up a tow instead.
- Gets the pickup address and repeats it back to make sure it's right.
- He says "pick a day for me, any time at eight." She picks one: Thursday, October 1st at 8.
- Reads everything back before she hangs up, so nothing's wrong on the ticket.
What the shop got a minute later
Told not to drive it. Tow requested.
| Caller | Carter Marshall |
| Callback number | (618) 340-•••• (hidden here) |
| Vehicle | 2016 Ford F-150, approximately 200,000 miles |
| Problem | Grinding brakes |
| Tow or drive in | Tow |
| Pickup address | 1200 Fieldstone Street |
| Wants to drop off | Thursday, October 1st at 8 AM |
| Call | Wed Sep 30, 9:32 PM (1 min) |
Summary: Carter Marshall scheduled a tow-in diagnostic for a 2016 Ford F-150 with approximately 200,000 miles and grinding brakes. The vehicle will be towed from 1200 Fieldstone Street on Thursday, October 1st at 8 AM; the shop will confirm.
Shops get this by email on every call, plus a short text on every booking once texting is switched on for their shop. The shop confirms each drop-off with the customer. Take the 30-second quiz to get it for your shop.
Read the call
From the automatic transcript, with a few misheard words fixed so it reads cleanly. The recording above is untouched.
- Dana Bluff Road Automotive, this is Dana. This call may be recorded. What can I do for you?
- Caller Hi, Dana. I just have some grinding brakes at the moment.
- Dana I wouldn't drive it in like that. Get it towed and we'll look at it here. What year, make, and model is it?
- Caller It's a 2016 Ford F-150.
- Dana Got it. Roughly how many miles on it?
- Caller Around two hundred thousand.
- Dana Alright. What's the address for pickup?
- Caller 1200 Fieldstone Street.
- Dana Just to confirm, that's 1200 Fieldstone Street, right?
- Caller Correct.
- Dana Diagnostics are a drop-off, not a wait. I can do Thursday the 1st or Friday the 2nd, anytime between 8 and 5. What works?
- Caller Can you pick a day for me, any time at eight?
- Dana Let's do Thursday the 1st at 8. Can I get your name?
- Caller Carter Marshall.
- Dana Is this the best number to reach you?
- Caller Yes, it is.
- Dana Got it. So that's the 2016 F-150 with grinding brakes, towed from 1200 Fieldstone Street, Thursday, October 1st at 8, under Carter Marshall. Sound right?
- Caller Absolutely.
- Dana Thanks. The shop will confirm. Have a good day!